customer satisfaction excellence

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• Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

• Customer retention — is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a… …   Wikipedia

• Customer base — The customer base is the group of customers and/or consumers that a business serves. In the most situations, a large part of this group is made up of repeat customers with a high ratio of purchase over time. These customers are the main source of …   Wikipedia

• Mark of Excellence — The Mark of Excellence is the original name of the logo of the General Motors Corporation. First introduced in 1966, the logo originally included the phrase Mark of Excellence at the bottom, and as a decal, it was installed on the door jambs of… …   Wikipedia

• Farmers Insurance Group — Type Subsidiary Industry Insurance Founded Los Angeles, California …   Wikipedia

• CVS Caremark — Infobox Company company name = CVS Caremark Corporation company company type = Public (NYSE: [http://www.nyse.com/about/listed/lcddata.html?ticker=CVS CVS] )| foundation = 2007 through merger of CVS/pharmacy and Caremark company slogan = For All… …   Wikipedia

• Wright Medical Center — Wright Medical Center1316 South MainClarion, IA (Iowa) 505251(866) 426 4188HistoryIn the late 1940’s the idea of a new modern hospital for Clarion and the surrounding communities took root. After a tortuous and deeply emotional debate – according …   Wikipedia

• ORC International — Type Wholly owned subsidiary Industry Marketing Founded 1938 (1938) Headquarters London, England, United Kingdom …   Wikipedia

• Southwest Airlines — This article is about the United States based airline. For the Japanese airline formerly named Southwest Air Lines, see Japan Transocean Air. For the British airline, see Air Southwest. For the defunct Chinese airline, see China Southwest… …   Wikipedia

• Net Promoter — Score is a management tool that can be used to gauge the loyalty of a firm s customer relationships. It serves as an alternative to traditional customer satisfaction research.[1] Contents 1 Overview 2 Industry examples …   Wikipedia

• Strategic management — is a field that deals with the major intended and emergent initiatives taken by general managers on behalf of owners, involving utilization of resources, to enhance the performance of firms in their external environments.[1] It entails specifying… …   Wikipedia